Refund and Returns Policy

Refund Policy

Our Commitment to Customer Satisfaction

At PowerSupply PC, we strive to provide high-quality products and services. We understand that sometimes issues may arise, and we’re committed to resolving them promptly and fairly.

Refund Policy

Major Failures

If a product suffers a major failure, meaning it’s significantly different from what was advertised or described, or it can’t be easily fixed, we will:

1. Refund: Provide a full refund for the purchase price.
2. Replace: Replace the product with a new or refurbished equivalent.
3. Repair: Repair the product to its original condition.

Minor Failures

If a product suffers a minor failure, meaning it’s not performing as expected but can be easily fixed, we will:

1. Repair: Repair the product to its original condition.
2. Replace: Replace the product with a new or refurbished equivalent.
3. Refund: Provide a partial or full refund, depending on the severity of the issue and the age of the product.

Change of Mind

We understand that sometimes customers may change their minds about a purchase. However, we are not obligated to provide a refund in such cases. We will consider each request on a case-by-case basis.

Important Notes:

• Proof of Purchase: To process a refund or replacement, we may require proof of purchase, such as a receipt or order confirmation.
• Return Conditions: Returned products must be in their original condition, including packaging.
• Timeframes: We aim to process refunds and replacements as quickly as possible. However, please allow reasonable processing time.
• Legal Rights: This policy is intended to comply with all applicable consumer protection laws.